Terms & Conditions

Check-in
2.00pm

Check-out
10.00am

Minimum Night Stays Apply
2 Night minimum stay

Payment Terms
The guest agrees to pay full accommodation price either before or upon arrival.
We accept payment by cash, credit card, or direct deposit.
A credit card will be required as security upon check-in. In the event the guest does not have a credit card then a $100 bond is payable upon check-in and is refundable by direct deposit after the cabin is cleaned (subject to conditions below).
Other Charges which may apply
Charges may apply if excess cleaning is required i.e. due to smoking inside cabin, extra washing of dishes, soiling of towels and linen
Charges may apply if any breakages, damages or losses occur which are caused by the guest.
Guests agree to pay all charges incurred during their stay.

Cancellation policy

The guest can cancel free of charge until 3 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 3 days before arrival.

Smoking Policy
We have a strict NO SMOKING policy inside the cabins.
We allow smoking in designated areas.

No Pets Allowed
Due to our animal park being close to the cabins, pets are not allowed.

Personal Property
Watervale Retreat shall not be liable for loss, damage or destruction of personal property brought onto the premises belonging the the guest or any invitee of a guest.

Children Policy

Unfortunately we do not accept children aged 5 years and under. We will not honour the reservation if guests arrive with children aged 5 years and under.